Often the readwrite heads themselves have failed, or are failing. If the wd my passport readonly on mac problem is caused by the ntfs file system, installing iboysoft ntfs for mac to edit, rename, delete the saved files and transfer files to the readonly wd my passport hard drive. You can easily replace the failed hard drives inside the enclosure then rebuild raid to setup. It is full to the brim 500gb worth of music files vids etc. Recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. We have spent years working with and discovering new ways to recover data from failed wd my book hard drives. Western digital usb external hard drive data recovery. The complete test drive fails, sometimes after 10% sometimes it passes to 20 or 30%, then i see a red message complete drive test failed. The my book duo drive comes with raidoptimized wd red drives inside to deliver highspeed, quality storage to rely on. Western digital my book wdg1c7500 quick install manual pdf. How to recover data from bricked wd my book world edition. This guide introduces three common scenarios in which you might find your wd my passport external hard drive readonly on mac.
I tested it again and realized that it was the external hard drive that was preventing windows from loading properly. How to recover files from wd my book external hard drive. I bought a western digital my book essential edition 1tb external hard drive in. Western digital mybook elite external hard drives use hardwarebased encryption chips to optionally encrypt drives using 256bit encryption. I used the my book in its delivered state, raid 0 the my book can be configured as raid 0, 1 or jbod. Determining which drive failed whether the application is running or not, the wd drive utilities software continuously monitors the operational condition of your my book duo drives. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music and documents. Thinking the enclosure was bad, i put in a wd drive to test it and it mounts just fine. My 1tb wd external hard drive is not working on my windows 10 pc and i can do nothing to the drive since it fails to show up in this pc. However because my external hard drive happened to be sitting in front of my dvd drive, i unplugged it so that i could put in the windows dvd. Western digital my book duo user manual pdf download. Wd tells me the drive interface has failed on both drives, at the same time. You store your vital data in the wd my book hard drive, if you encountered the data loss, you.
Since it writes to both internal drives at once, this writes a lot faster than my single drive 4tb my book. Mbwe shows failed datavolume and is not accessible anymore. Recovering data from your western digital my book external hard drive. Western digital my book problem question and answer dti. In addition, western digital also manufactures a dual drive raid version of the my book world, my book pro and my book premium. Using the western digital my book hard drive facilitates our lifes, you can take your favourite media data or any important files to anywhere when you need them. Hello guys, i tried to power up my drive wich is a mybook 2t cant really tell more about it, it always worked nicely but i havent been using it for a while, tonight i tried to plug the 12v adapter into the wall and didnt launch also connected 3. Then launch this software and select recover drives option from the main screen figure 1. Request failed due to a fatal device hardware error wd. Fix wd external hard drive not workingrecognizedshowing. Feb 26, 2020 i received a call from someone who says that the enclosure which houses their wd my book essential 1 tb has failed, and trying to connect the drive itself to a pc is not an available option since their hard drive is encrypted and cannot be accessed without the builtin chipset, which is what would decrypt the drive and make it readable. Click on the wd external hard drive and then press on next option to initiate.
May 17, 2016 wd my book drives not working posted in windows 10 support. Wd backup installer fails to recognise wd drive discus and support wd backup installer fails to recognise wd drive in windows 10 installation and upgrade to solve the problem. Western digital 6tb my book desktop external hard driveusb 3. Wd my book essential not being recognized in windows 10. Wdg1c1600 my book premium edition 160 gb external hard drive, wdg1c2500n my book premium edition 250 gb. A line of external hard drives by western digital, styled after hardbound books. Mac os x does not work well with ntfs unless having a thirdparty software but usually can read it, dont know about the newer macos as my macbook drive controller failed during an upgrade. Why isnt my wd my book external hard drive being recognized. I took the hdd apart unfortunately the drive was one of those awful caviar green drives and theres no warranty and placed it on an external docking station. In any case, everything is now moved over to my new drive.
A 4tb wd my book i got a bit over a year ago came formatted as exfat, probably because the packaging showed it as usable on a pc and a mac. Fix wd external hard drive not workingrecognizedshowing up. Besides, with the aid of this awardwinning software, you can restore data from other failed or a nonbootable external hard drive manufacturer such as western digital my book, wd caviar, western digital my book world edition, wd red, wd purple drives etc. But i wasnt willing to risk it, so i decided to copy over all of the hard drive files to a new hard drive that got delivered to me today.
I received a call from someone who says that the enclosure which houses their wd my book essential 1 tb has failed, and trying to connect the drive itself to a pc is not an available option since their hard drive is encrypted and cannot be accessed without the builtin chipset, which is what would decrypt the drive and make it readable. Then i attempted a firmware update, which failed, and my desktop computer no longer recognized the drive. Learn how to restore data from failed wd passport hard drive. Western digital my book recovery hard drive data recovery. Seagate expansion 8tb desktop external hard drive usb 3.
Decrypting a wd external drive data storage spiceworks. The icons for wd security, discovery and backup are on my desktop. Ive saved quite a lot of important files inside the drive. Aug 30, 2016 but i wasnt willing to risk it, so i decided to copy over all of the hard drive files to a new hard drive that got delivered to me today. Raid optimized firmware is perfect for twodisk array systems with auto management of drive operations to help ensure readwrite cycle data integrity. The my book drive is trusted desktop storage designed to complement your personal style with a massive amount of space to store your photos, videos, music and documents. I dont know what reasons have made the drive not responding, and neither i know any solutions.
Anyway, i was over there trying to help him get his data back, and opened up his case it was out of warranty, and attempted to plug the hd into another machine i. View and download western digital my book wdg1c7500 quick install manual online. I ran all the tests again, got identical results, then called wd tech support. A wide variety of culprits can cause this behavior. Available in various editions from essential, to premium to world edition. The needed files were copied successfully and approximately 48 hours later the drive failed. Ace data recovery team advises you to stay home and ship your failed media to our.
Western digital my book troubleshooting, repair, and service manuals. Wd drive utilities lets you configure, manage, and diagnose your western digital external drives. You can scan for errors as well as check for increases in temperature, noise, or read and write errors, which can. I connect this drive to my computer every weekend to backup the nas using microsofts synctoy utility. Read speeds up to 2000mbs to decrease load times and get you into the game faster. During the process i get a message that says it cannot see a target drive. External drive failure wd my book essential 2tb my. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your. Wd book 3tb cannot be accessed solved windows 10 forums. Yes, i to am a casualty from this western digital wd5000co32 my book rubbish drive. I have to do a chkdskr to make it work so im not able to schedule back up. My question is that it seems as if i can only put a wd drive in the mybook enclosure. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3.
My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. Unable to boot windows with external hard drive attached. Apr 29, 2020 you just need to select the drive letter for your wd my book external hard drive in the window and click start button to begin scanning lost data on it. How i rescued my data from a 3tb wd my book external hard drive. Wd my book drives not working posted in windows 10 support. Western digital mybook drive lock encryption failure and. I have had very good service from western digital in the past and. Hi everyone, got same problem, i buy a wd mybook essential 1tb usb3. Wd my book live data recovery results while we cannot directly diagnose this clients nas as a whole, there were likely two points that failed in this wd my book live data recovery situation. Western digital my book problem question and answer dti data. The my book desktop hard drive also works great with acronis true image wd edition software to schedule full system backups. Recovering the data from a failed wd my book nas drive super user. Amazon quickly sent a replacementwhich again failed the complete drive test at around 30%. Western digital my book shucking guide get cheaper hard drives.
Buying a new mybook elite enclosure, removing the new drive, and installing your old drive may allow for data recovery. Western digital my book is a sleek series of western digital wd external hard drives. If your product is not listed above, please visit the product page. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. The first gave issues accessing folders under time machine and failed a complete drive test. Wd discovery can also be used to manage your drive with wd drive utilities. Check the drive status indicators on the front of the device. How to copysave my files from wd my book world edition white light i or ii further as mbwe hard drives when mbwe doesnt boot up at all or. Western digital mybook drive lock encryption failure and recovery. You just need to select the drive letter for your wd my book external hard drive in the window and click start button to begin scanning lost data on it. Have you tried accessing the drive on a different computer. I have not yet tried with time machine but this one also fails the complete drive test with same message. Equipped with social media and cloud storage import, password protection and perfectly paired with wd backup or time machine, my book desktop storage helps keep your files safe. A friend has a 4tb my book external drive, and his 2 year old managed to damage the unit from working.
Every time i try to back up files etc to my external wd drive i may work once in awhile. Based on my results, they said the drive was defective, and that i should return it to amazon, which i did. When a drive fails, the utility displays a warning message. We specialize in recovering all of these models and variations. The intermittent behavior of the nas device likely could have been due to a developing glitch in its operating system, a connectivity issue, or any. It seems that when i put that drive in the mybook enclosure it does not mount.
Please select the product for reset instructions wd support. I have a spare wd mybook enclosure and a spare 500gb seagate sata drive. I added the admin password and created an account called bill. Here is the easy answer for this fix you have to download wd quick formatter here is the link because it took me forever to figure out how to do this i went from website to website but here is your solution download this.
Mar 14, 2018 my wd my book fails the quick drive test. After publishing our howto guide on saving money with the toshiba 5tb 7200rpm external drives, we planned to do the same with the 8tb drives. Apr 17, 2020 western digital my book is a sleek series of western digital wd external hard drives. Install it you have to extract it i created a new folder on my hard drive for wd software once you accept the license it will. I tried the advice in this blog and i called western digital with no success. Ive read that the drive may be readable in an identical western digital enclosure, because the encryption key is stored on the drive itself and not within the chip. Wd my book home edition 1 tb bought from costco last week. Few easy steps to restore files from a failed wd passport external hard drive. Using hard drive sentinels report, i sent the information to western digital even though the drive was technically out of calendar warranty since there were so few hours of operation.
Wd mybook essential enclosure and non wd replacement drive. As if403 gbs of clinical videos lots of stuff i havent blogged about gone or maybe not. Wd my book drives and encryption automatically enabled. Cannot run backup to wd my book after installing 360 v 5. Raid optimized firmware is perfect for twodisk array systems with auto management of drive operations.
If the first scan cannot search your data, you can go to deep scan with allaround recovery data recovery mode which will deeply search more data. Dont ask me why the hard drive suddenly stopped giving me fatal errors. It started after i converted from a raid 1 to a nonraid through microsoft tech. Wd my passport failure and fatal device hardware error. I keep getting unknown usb device device descriptor request failed code 43.
One is a wd my book 4tdrive and the other a 5t drive. Then connect the failed wd external hard drive to it. I took the hdd apart unfortunately the drive was one of those awful caviar green drives and. Converted to ntfs file system and loaded the device with data. Western digital 6tb my book desktop external hard drive.
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